Oleksandr Frenkel on the Digital Transformation Making Travel Comfortable
According to the Global Forecast by JLL’s Hotels and Hospitality Group, tourism sector investment may increase by 15 to 25% by 2025. Director of Argo Travel LLC and recipient of the CasesandFaces award for Best Entrepreneur, Oleksandr Frenkel, was interviewed by TechBullion.
Oleksandr Frenkel has also been recognized with the TOP Sales Award and Star Quality Award by well-known tour operators and major global hotel chains. Customized comfortable tourism’s development and the creation of a corporate culture in a business with almost all of its employees based in different cities were discussed by the expert. Oleksandr thinks that digital operations, strong leadership, and meeting consumer expectations are crucial for comfortable travel and tourism success (Source: Techbullion).
What Innovations in his Company Helped Frenkel win the Best Entrepreneur Award?
The company uses digital technologies to improve customer interactions and simplify booking. Enabling both individual and corporate customers to easily plan their excursions and quickly obtain all needed papers and suggestions, they have put a CRM system and an internet platform for tour reservations in place. They use messaging apps and social media as well to enable rapid communication, therefore enabling them to solve problems that arise more quickly and flexibly.
They have started working with major US transport companies to book flights and travel for staff members in the corporate tourism industry. This creative approach not only saves businesses a lot of money on comfortable travel expenses but also gives them more flexibility, which is especially important considering the many unexpected variables they encounter daily.
Digital Products He Uses in His Company
Including Skyscanner, Momondo, Sabre, Galileo, and Amadeus, the organization uses a number of services to get current hotel deals worldwide. They monitor company reviews via Podium Reviews, which brings together comments from several platforms into one coherent area, so as to measure customer expectations. Offering the greatest travel discounts is impossible without thorough knowledge of all possible modes of transportation. Digital improvements increase their accessibility and flexibility, making the comfortable trip experience more pleasurable and interesting.
Working now with a fresh IT partner, they are creating a travel system especially suited for the Caribbean and the United States. Designed for corporate customers and individual travelers alike, this creative product is planned to debut before the 2026 FIFA World Cup, expected to bring a large number of visitors to the United States, Mexico, and Canada.
Question/Answers
Question: Collaboration with employees is absolutely necessary for the development of a successful company. What tactics may be used to create a business culture that promotes outstanding customer service?
Answer: We only present our customers with items we have personally tested or used. This is our basic tenet. Therefore, an important part of our operations is visiting and assessing the many countries, resorts, sites, and facilities with which we hope to create our goods and programs. This includes congresses, familiarization trips, travel exhibitions, informational and promotional tours, and conferences. Long-term staff members make up our team; the most recent hire joined us in 2015. Among our team members, we foster transparent communication and mutual respect.
Every person knows how important their contribution is in upholding a top level of comfort and service. Even though the continuing conflict in Ukraine presents difficulties, which has forced remote work for our professionals, some of whom are now living in several nations, our dedication to client accessibility and service excellence remains firm.
Question: Over several media, you have always expressed your ideas on the tourism industry. Which present tourism trend, according to you, is most exciting?
Answer: There has been growing demand for eco-friendly and local locations where tourists may engage in the culture of the region and visit less busy regions. We have been researching and advertising tiny group trips around the United States for three years now. Developing this product has taken us throughout the country, creating relationships and contacts with many local suppliers, guides, lodging and food venues as well as farmers.